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How long will my refund take?Updated a year ago

Please allow up to 14 business days from the collection date of your return for us to credit your account or refund your money. 

This period is to allow for: shipping time, potential shipping delays, warehouse receiving processes, careful evaluation of returned items, approval processes for returned items, refund processing, payment processor or bank delays in transferring funds back to you.

We can only refund the payment method of the person who originally placed and paid for the order.

We may need to contact you in some cases for extra information before being able to refund your money.

In some cases we may not be able to refund to the original payment method in which case we will require your banking details so an EFT payment can be made.

For EFT refunds, we will require proof of your bank account details (top part of your statement or bank letter confirming your bank details). We will request further information should this be the case. This is the policy of our payment providers in order to comply with legislation.

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