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Global Knives Help & FAQ's

Answers to your questions about how to care for your knives, look up delivery, order, tracking, payment information and product questions. Contact customer services and get help here.

Global Knives South Africa - Help Centre

Help! I'm not sure where to start?

What is fluting on a blade for?

What is the difference between the various series of Global knives? (G, GS, GF, GSF, SAI)

What is the Global Knives "Classic" range?

What is an "Oriental" style knife?

What is the difference between a Chinese-style Chopper and a Cleaver?

What is a Santoku knife best used for?

What is a fully forged knife?

What is the difference between Chef's knives and Cook's knives?

What is CROMOVA-18 stainless steel and what makes it special?

What makes Global knives special?

ABOUT GLOBAL KNIVES

What payment methods do you accept on the website?

Why was my payment not successful?

Do you offer credit or Buy Now, Pay Later?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

DELIVERY

Global Knives South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

RETURNS & REFUNDS

What is the guarantee or warranty on Global Knives?

Register your Global Knives product warranty

WARRANTY

Where do I get my Global Knives sharpened professionally?

How do I sharpen my Global Knives correctly?

KNIFE SHARPENING

How safely store your Global Knives

SAFE KNIFE STORAGE

How do I wash and care for my Global Knives correctly?

KNIFE CARE

Can I buy Global Knives for my business?

BUSINESS ENQUIRIES

How to contact Global Knives South Africa

CONTACTING US

Gift Voucher Terms & Conditions

How to redeem a Gift Voucher

Check your gift voucher balance

GIFT VOUCHERS

Learn more about GLOBAL knives and what makes them so special

Frequently asked questions about payments

Frequently asked questions about ordering

Frequently asked questions about delivery of your order

Frequently asked questions about refunds and returning your order

Frequently asked questions about our warranty

All about how to sharpen your Global Knives

How to safely store your Global kitchen knives

Global Knives Business to Business enquiries

Frequently asked questions about gift vouchers

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