Frequently asked questions about ordering
In most cases, you will receive an order confirmation e-mail from us directly after or within minutes of placing a successful order online. If you have not received an e-mail several hours after placing your order, there could be several different re
Unfortunately, once a sales order is paid for and confirmed it is final. Our warehouse processes large numbers of orders every day and once an order is in the process of picking and packing we cannot make changes anymore. In case an order is delivere
In most cases when a promotion code does not work, your order does not comply to the rules of the promotion. Please check the following:. If none of these apply to your code, then please contact our customer service team.