Frequently asked questions about delivery of your order
All orders are shipped from our warehouse which is located in Cape Town, South Africa. Our order cut-off time is 14:30 (business days only). Orders placed after this time may only be processed the next day. Estimated order delivery times are as follo
Yes, you will receive email and SMS order tracking updates for your order:. Order status updates occur for the following events:. Note: SMS updates sent only if you shared a valid mobile phone number during checkout. Each status update will contain a
When your product is dispatched from our warehouse, we will e-mail and SMS you with a tracking reference. You may use this reference to track your order online on the website using the "Track my order" link in the site menu. SMS updates are sent only
Currently, we unfortunately do not offer customer collections for products purchased on this website. This may change in future so stay tuned for updates.
Unfortunately due to licensing agreements, we cannot ship internationally at this time. We may ship to a limited number of African countries in future, stay tuned for updates.
Unfortunately, our delivery partners do not currently deliver on weekends or public holidays.
*We reserve the right to levy an additional charge, at our discretion should the delivery location be remote or our courier partners add a substantial surcharge to the cost of delivery.